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Engineering Interactive Customer Experiences

3D Printing Miniatures

Successful kiosk deployment requires a deep understanding of user behavior patterns, system integration requirements, and scalability considerations.

We have been designing kiosks for years, and have learned that successful designs come from three key factors - understanding how people use these machines, making them so simple that anyone can use them and ensuring they work exactly when needed.

Our expertise includes retail point-of-sale kiosks, healthcare check-in systems, hotel concierge displays, airport wayfinding solutions, and custom interactive installations. Each design follows human-centered principles: clear visual hierarchy, consistent interaction patterns, and uninterrupted operations handling etc. We design the backend infrastructure to support real-time data processing while maintaining lightning-fast response times.

Every kiosk we deliver has been tested by real people in real situations. That's how we know it'll work for yours.

Domain Competence Areas in Kiosk Design and Development

Domain Expertise
1. Industrial Styling, ergonomics, IDHF
2. Mechanical Media handling, frames, rollers, gear train mechanism
3. Electronics Power supply, PCB, sensors, VLSI
4. Firmware Workflow design, device drivers, RTOS
5. Software Terminal applications, document/accounting systems
6. Applications Interface, print controller, security
7. Testing Functional, compliance, automation
8. Reliability Prediction, prototyping, lifecycle analysis
9. FEA & CFD Thermal, structural, drive mechanism simulations
10. New-gen Technology IoT, cloud, mobility, big-data

Types of Kiosks iMAC Designs and Develops

Self-Service Kiosks

Self-Service Kiosks

Our kiosk design and development services create autonomous customer interaction systems for retail, hospitality, and food service. These solutions simplify operations by enabling customers to browse products, place orders, and complete transactions independently, reducing staff workload while improving service speed.

Information Kiosks

Information Kiosks

As a leading kiosk design company, we develop interactive information displays for corporate lobbies, museums, and public spaces. These systems provide dynamic content delivery, multimedia presentations, and real-time updates, transforming static information into engaging digital experiences that captivate and inform visitors effectively.

Wayfinding Kiosk

Wayfinding Kiosks

Our kiosk design services specialize in navigation solutions for airports, hospitals, shopping centers, and campuses. These intelligent systems feature interactive maps, multilingual support, and accessibility compliance, helping visitors guide complex environments while reducing staff inquiries and improving overall user satisfaction.

Payment Kiosk

Payment Kiosks

We engineer secure transaction processing systems with PCI compliance for utilities, government services, and retail environments. Our kiosk design and development services ensure seamless payment processing, multiple payment method support, and robust security protocols that protect sensitive financial data.

Digital Signage Kiosk

Digital Signage Kiosks

Our kiosk design firm creates eye-catching digital signage kiosks that display ads, menus, or info in high definition. Perfect for retail stores, hotels, or public spaces, these kiosks are built to last with easy-to-use touchscreens.

Healthcare kiosk

Healthcare Kiosks

Our kiosk design services create patient check-in systems, appointment scheduling interfaces, and health screening tools for medical facilities. These HIPAA-compliant solutions streamline patient flow, reduce administrative burden, and improve healthcare service delivery while maintaining strict privacy standards.

TICKETING KIOSK

Ticketing Kiosks

We develop automated ticketing solutions for transportation hubs, entertainment venues, and event facilities. These systems handle reservations, seat selection, payment processing, and ticket printing, providing convenient self-service options that reduce queues and operational costs.

PROMOTIONAL KIOSK

Promotional Kiosks

Need an engaging kiosk? Our design firm creates promotional kiosks for contests, surveys, and demos. Featuring interactive touchscreens and smart designs, they attract attention while collecting customer data. Our development services ensure simple operation and durability for high-traffic areas.

Our Kiosk Design and Manufacturing Services

Structural Analytics &
Design Documentation

Every kiosk structure undergoes comprehensive load analysis, vibration testing, and stress modeling before the prototype. Our detailed design documentation ensures your kiosk can handle years of continuous use while maintaining structural integrity in high-traffic environments.

Value Engineering

Smart design means maximizing performance while minimizing costs. We identify opportunities to optimize materials, streamline manufacturing processes, and eliminate unnecessary complexity without compromising on quality. This approach consistently saves costs and enhances durability.

Reverse-Engineering

Reverse Engineering

Got an existing kiosk that needs improvement? We reverse-engineer legacy systems to understand their limitations and then redesign them with modern capabilities & techniques. From updating obsolete components or improving user interfaces, our kiosk design and development services company adds life to outdated self-service solutions.

Sustenance System Engineering

Your kiosks need to operate 24/7 without failure. Our sustenance engineering focuses on preventive maintenance protocols, component lifecycle planning, and fail-safe backup systems. The result? Minimal downtime and maximum return on investment.

Test Systems

Every kiosk undergoes rigorous testing before deployment. We simulate real-world conditions from extreme temperatures to continuous user interactions, ensuring your investment performs reliably when it matters most.

System Design & Development

This is where technical expertise combines with experience. We architect complete kiosk ecosystems - hardware integration, software optimization, connectivity protocols, and security frameworks. Each system is custom-engineered for your operational requirements.

Certification Support

Compliance is not optional. We navigate ADA accessibility standards, PCI payment security requirements, UL safety certifications, and industry-specific regulations. We partner with trusted compliance agencies to simplify certifications, so you meet standards easily, while we focus on building kiosks that last.

Digital Mockup & Prototyping

See your vision before you invest. Our digital mockups and rapid prototyping let you experience the user interface, test functionality, and refine design elements before committing to full production. This iterative approach prevents costly mistakes and accelerates time-to-market.

Manufacturing

From prototype to production, we manage the entire manufacturing process. Our quality control protocols, supply chain partnerships, and production scaling capabilities ensure your kiosks are built to exact specifications, delivered on time, and ready for immediate deployment.

What are the Benefits Of Kiosk Design
and Development Services?

Interactive kiosks attract and retain customer attention with eye-catching displays and intuitive touch interfaces, increasing interaction rates and brand recall in high-traffic areas.

Reduce labor expenses with self-service solutions that handle transactions, info delivery, and surveys automatically saving thousands in staffing costs annually.

Automate repetitive tasks like check-ins, orders, and payments to speed up service, minimize errors, and free staff for higher-value work.

Kiosks work round-the-clock without breaks, providing consistent service overnight, during peak hours, or in unattended locations.

It has been developed with commercial-grade components to resist heavy use, spills, and extreme temperatures in indoor/outdoor environments.

Remotely manage content, software, and menus across practically all locations, no on-site visits needed.

We deploy adaptable kiosks for retail checkouts, hotel check-ins, wayfinding, surveys, promotions, and more, all from one platform.

Why Choose Kiosk Design
Solutions from iDES?

Successful Track Record

Kiosk Engineering Excellence

We have engineered multiple interactive kiosk solutions for leading companies, mastering the unique challenges of self-service technology under pressure.

Innovation Expertise

100% Design Data Security

We ensure complete protection of your design data through secure systems, guaranteeing confidentiality and preventing unauthorized access.

Fast Turnaround

Complete Kiosk Development

iMAC Engineering designs custom touchscreen enclosures, proprietary interface flows, PCI-compliant payment systems, and modular hardware architecture for any environment.

Cost-Effective Solutions

Kiosk-Specific Innovation Expertise

Born during disruption, we have experience in contactless navigation, voice-activated interfaces, temperature-resistant displays, and breakthrough self-service interaction solutions.

Customer-First-Thinking

Access to International Design Drafting Standards

Our kiosk design and development services strictly follow global standards ensuring your designs meet industry regulations.

Integrated Engineering

Affordable Pricing

You can easily reduce your operational costs with our competitive rates and flexible pricing models, delivering excellent value without compromising on quality or accuracy standards.

Our Proven Kiosk Design & Development Process

Project Initiation Design Finalization Pre-Execution Planning Model Fabrication Finishing & Quality Control
01.

Discovery & Strategy

We analyze your requirements, environment, and user behavior patterns to architect the perfect kiosk solution.

02.

Design & Engineering

Our team creates custom interfaces, structural designs, and technical specifications optimized for your application.

03.

Prototyping & Testing

We build functional prototypes, conduct user testing, and validate performance before full production commitment.

04.

Manufacturing & Quality

Precision manufacturing with rigorous quality control ensures every kiosk meets exact specifications and durability standards.

05.

Deployment & Support

Complete installation, staff training, and ongoing maintenance support guarantee seamless operation from day one.

Frequently Asked
Questions Answered

What types of kiosks do you design and manufacture?

Our offerings include information kiosks, self-service kiosks, retail kiosks, digital signage kiosks, wayfinding kiosks, payment kiosks, ticketing kiosks, promotional kiosks and healthcare kiosks.

Do you offer both indoor and outdoor kiosk solutions?

Yes, we offer both indoor and outdoor kiosk solutions.

How long does the design phase take?

The design phase, including the Design for Manufacturability (DFM) check, typically takes 2-3 weeks.

How long does it take to design and manufacture a kiosk?

The design and manufacturing timeline depends on the complexity and specific design requirements. Generally, it takes around 45 days, including the design phase.

Do you provide prototypes before mass production?

Yes, we provide prototypes before mass production.

What's the timeline for a first prototype?

Prototype generally takes 2 to 3 weeks to be ready, depending on its complexity.

How quickly can you manufacture kiosks in batches?

Once the design is finalized, we can produce 10 units in about 2 weeks, with a monthly capability of 50 kiosks.

Can you integrate touchscreens, payment systems, and other electronics into the kiosk?

Yes, we can integrate touchscreens, payment systems, and other electronics into the kiosk, depending on your specific requirements.

Do you provide installation services for the kiosks?

We do not typically provide installation services. However, if a client demands it, we can make arrangements to include it.

Do you offer maintenance and repair services?

Yes, we offer warranty coverage for manufacturing defects and issues caused by our processes. The warranty does not cover problems caused by customer or user actions.

Do you handle shipping and logistics for kiosk delivery?

Yes, we can handle door-to-door shipping and logistics for kiosk delivery.

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